Warranty

Swivvy Office is made to move and built to last. Every stool is designed in the Netherlands and manufactured to hold up to daily, active use. If something is nevertheless wrong with yours, we'll make it right.

Who gives this warranty

Shifting Shapes B.V. (operating as Swivvy), Valkenboslaan 80, 2563 CN Den Haag, the Netherlands, info@swivvyseat.com.

What's covered

We warrant the Swivvy Office stool against defects in materials and workmanship for two years from the date of delivery. This covers, among other things:

• the hinge system,
• the locking mechanism,
• the gas spring and height-adjustment mechanism,
• the base, frame, and other structural parts,
• manufacturing faults in the upholstery, such as seams or attachment.

A covered repair or replacement costs you nothing: we pay for the parts, the labour and any transport needed, including sending the stool or parts back and forth.

What's not covered

• normal wear and tear, including gradual wear of the fabric,
• damage from misuse, accidents, or improper cleaning,
• modifications or repairs not carried out or approved by us,
• cosmetic damage that happens after delivery and does not affect how the stool works.

Scratches, stains or other visible flaws that were already there when your stool arrived are always our responsibility, even if the stool works fine.

Making a claim

Email us at info@swivvyseat.com with your order number, a short description of the problem, and a photo or video if possible. We'll respond within a few working days. Depending on the issue we'll repair the stool, replace the affected part, or replace the stool entirely.

Your statutory rights

This warranty comes on top of your rights under Dutch consumer law and does not limit them. In plain words:

• Your stool must be as described and work as you may expect for normal use. That right doesn't end after two years: it lasts as long as you may reasonably expect a stool like this to last.
• If a defect shows up within one year of delivery, the law assumes it was already there on delivery; it's up to us to prove otherwise.
• You can ask us to repair or replace the stool, free of charge and within a reasonable time.
• If repair or replacement isn't possible, takes too long, or causes you serious inconvenience, you can ask for a price reduction, or, unless the defect is minor, return the stool and get your money back.
• Please tell us within two months of discovering a defect.